Seeking growth
Airport Service Coordinator
Faeze Shadmehr
Faeze.shadmehr@flydubai.com
linkedin.com/in/faezeshadmehr
Kish, IRAN
Summary
Results-driven and detail-oriented Airport Service Coordinator with a strong background in ground operations, passenger services, and safety management. Experienced in optimizing airport procedures, improving passenger experience, and ensuring compliance with international aviation standards. Skilled in crisis management, team coordination, and delivering high-quality customer service in fast-paced environments.
In addition to operational expertise, possesses a deep understanding of aviation regulations and industry best practices, with a proven track record of streamlining workflows to reduce delays and enhance overall efficiency. Adept at fostering strong relationships with airline partners, ground handling teams, and regulatory authorities to maintain seamless operations. Committed to continuous improvement, professional development, and contributing to a culture of safety, accountability, and excellence in airport services.
Work Experience
Airport Services Coordinator
2024 - Present
Fly Dubai (Kish Branch), Kish, Iran
A key operational role focused on ensuring the smooth execution of ground services while maintaining the highest levels of safety, efficiency, and passenger satisfaction. Responsible for managing real-time coordination between terminal and ramp operations and supporting overall service excellence for Fly Dubai’s Kish operations.
Experience Highlights
— Supervise ground operations, ensuring seamless coordination between ramp and terminal services.
— Improve passenger experience by streamlining check-in and boarding processes.
— Monitor and enforce airport safety protocols, ensuring compliance with international regulations.
— Collaborate with airport teams to enhance operational efficiency and resolve service issues.
Aviation Check-in Officer
2023 - 2024
Saman Air Services, Kish, Iran
Frontline customer service role in a high-pressure airport environment, handling passenger check-in and boarding for multiple domestic and international flights. Focused on providing a smooth, timely, and courteous passenger experience while supporting backend coordination with airline and airport teams.
Experience Highlights
— Processed check-ins and managed boarding for an average of 300+ passengers daily.
—Enhanced customer experience by implementing more efficient check-in procedures.
— Assisted in the development of new service strategies, leading to increased customer satisfaction and operational efficiency.
English Language Instructor
2013 - 2023
Kish Institute of Science and Technology, Kish, Iran
Saraye Mahale Sepehr, Tehran, Iran
Safir, Tehran, Iran
Shokouh Training Center, Bojnourd
Experienced English language instructor with a strong emphasis on communicative learning, student engagement, and curriculum development. Taught diverse age groups and skill levels, helping learners achieve tangible progress in language acquisition and exam preparedness.
Experience Highlights
— Designed and delivered interactive lesson plans to improve students’ language proficiency.
— Assessed student progress and provided personalized learning strategies.
— Developed innovative teaching methods to enhance engagement and learning outcomes.
Skills & Tools
Ground Handling Supervision
iPort DCS (Departure Control System)
iPort Ramp Tool
CLC/TRS Platform
Microsoft Office Suite
Flydubai Product System (FZP)
AVSEC Cybersecurity Training Platforms
Word
Excel
Outlook
Languages
English
Persian
German
Turkish
Education & Certificates
University of Bojnourd , North Khorasan , Iran
Bachelor's Degree in English Teaching — 2017
Aviation & Ground Operations:
• CLC Process and Ramp/Turnaround Supervision (CLC/TRS)
• Introduction to iPort Ramp Tool
• FZP Product Knowledge (FZP)
• Ramp Safety Awareness (RSAT)
• Airside Safety & Driving (GEN 04 & RMP 03)
Safety & Security:
• Emergency Response Plan (ERP)
• Fire Safety Awareness (FSAT)
• General Security Awareness (GSAT)
• Safety Management System (SMS)
• Emergency Response Awareness Training – Outstations
• Security & Cybersecurity Awareness (AVSEC-TRG-01 & TRG-02)
• AVSEC-TRG-07C
Specialized Training:
• Human Factors (GEN 03)
• Live Animals Regulations
• TC-DGR 05(7.5) Dangerous Goods Regulations
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